Frequently Asked Questions


Products

What types of pens does the company have?

With the detailed type of pen, you can view the navigation and table of contents of the website.

 

What kinds of printing methods does the company have? Can I print several colors?

The printing process popular in the market can be realized by our company. The color of the print depends on the pen you choose. Our pens can be printed in one color or in multiple colors.

 

Design

Is the design template on your company's website free to use?

Yes, all of our templates are free to use, including various design elements within the system.

 

If I upload my design draft, are there any savings in your system?

The design draft uploaded by the customer who registered the account will be kept in the customer's account for the next use.

 

I don't want to use your design system online, do you have a professional designer for me?

Yes, we have. Our design system has an entry to skip the design. You can click it to skip design and write the design requirements you need in the comment. Our customers will arrange designers for you. And send the design proof to your email address within 24 hours.

 

Revise the design artwork of custom pens, do you charge revision fee?

All of our custom pen designs are free. And as long as the design is modified before the design artwork is confirmed, it is free.

 

Shipping

Do you offer free shipping?

Yes. Usually, free shipping is available in the United States, while certain delivery fees are charged outside the United States.

 

Which countries are your goods sent to?

We mainly send to the United States, Canada, Australia, Europe, and other countries.

 

Which logistics companies do you work with?

The transportation companies, we work with include US Postal Service (USPS), UPS and FedEx. We determine which carrier to use for the customer's order based on various factors, such as the shipping address, the weight of the order, the size, and the delivery speed, etc., to choose the appropriate carrier.

 

How do I find tracking information for my logistics?

Once the order is shipped, you will receive a shipping confirmation email from us, including shipping method, estimated arrival date and other tracking details (if any). You can also go to the order history to find tracking information.

 

How long does it take to delivery?

The normal delivery time is 5 days. If the customer's time is tight, we can also provide 24-hour service.

 

 

Copyright and security

Is your website safe?

Of course, our payment method has advanced anti-fraud tools as protection and has an SSL website certificate, which is the world's leading encryption and highest certification.

We value the privacy of our customers' privacy. If you are able to identify the CustomPens credit card statement, please contact us directly.

Tips: Please do not email us your credit/debit card account information or anyone.

 

 

Returns

Can I return the product I ordered?

Since most of our products are custom made, we only accept returns due to quality issues, and returns for other issues are not acceptable.

 



Why Choose Our Products?

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Competitive Price


Offer wholesale discounts and low factory prices. To help you save money, we offer you low price products with free shipping and no hidden fee. 

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Quality Products


We only use the most durable and high quality materials to make long-lasting pens. First-rate promotional pens with USA based factory. 

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Customized Design


100% create your product designs with ease and speed! A variety of customization options, from body colors to ink or logo colors. 

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Dedicated Service


All your questions regarding orders and products will be answered by our professional representatives. Contact us by phone, email or online chatbox.